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Adding a snippet is gone with new "unified" client app

Tags: ringcentral app

Jul 8, 2020 at 3:56am • 6 replies • 5 likes

karl-cepull

With the new "unified" RC client app, the ability to post a code "snippet" is gone. (I'm not talking about the [code] ... [/code] option - that is different.)

With the old client, you could press Cmd-Shift-S (I think) to bring up a window where you could paste text into, and it would then be posted as a "snippet" without formatting.

This option seems to be gone now. We need a way to post text in RC without it trying to "interpret" the text and formatting it. [code][/code] works for some things, but Snippet was better in many cases.

rob-larose on Jul 8, 2020 at 1:35pm • 1 likes

The new app is missing many many of the useful features. Classic still has it.

ken-concilio on Dec 3, 2020 at 8:38am • 0 likes

Any update on getting the "New Snippet" back on the new RingCentral?

Jessica-Community_Moderator on Sep 23, 2020 at 1:39pm • 0 likes

Hello everyone,

I've confirmed with our product team that this is coming at the end of Q4. Keep an eye out in December!

Chris Rosa on Oct 19, 2020 at 10:59am • 1 likes

In addition to this, the in in-line code feature (`sample code`) is very limited. It appears to only put a background color on the text, and doesn't even use a monospaced font.

ken-concilio on Sep 4, 2020 at 12:50pm • 0 likes

PLEASE, PLEASE, PLEASE add the Snippet feature back to the Message Chat!!!!

Aaron Galuzzi on Sep 21, 2020 at 12:00pm • 1 likes

I agree, this is a huge missing feature from the new app. Please revive some sort of code snippet feature.

1 Answer

Jessica-Community_Moderator answered on Jan 13, 2021 at 2:11pm

This feature is now live, make sure you're on the latest version of the app!

ken-concilio on Jan 14, 2021 at 6:39am • 0 likes

Thank you for letting us know. I have installed the update it appears to be working great! Please let everyone involved know that my team greatly appreciates this feature being brought back!

ken-concilio on Jan 14, 2021 at 5:30am • 0 likes

Thank you for letting us know!

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