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How do I forward a voicemail in desktop app?

Tags: voicemails

Jan 19, 2021 at 11:11am • 1 replies • 0 likes

Seng Saephan

I have two issues with the RingCentral platform.

1. How do you forward a voicemail using the Desktop App? I can't find the option to forward voicemail messages to another extension using the windows desktop app.

2. The RingCentral website seems to allow you to forward voicemails to another extension or email but the forwarding window doesn't allow you to pull up the contacts from the company list.

Hopefully I just missed it and someone can point me in the right direction.

1 Answer

Mary-Community_Moderator answered on Jan 19, 2021 at 2:09pm

Hello Seng,

RingCentral App doesn't have an option to forward voicemail messages. On the web portal, only personal contacts are shown when forwarding. You may submit a feature request on our Ideas Portal. You may follow this article for guidelines. Submitting and Voting for Product Ideas

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