News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Send all missed, rejected and voicemail calls to Infusionsoft
Tags: integrations
Jan 23, 2020 at 6:28am   •   1 replies  •  0 likes
Tribunal Claim

Hi there

I am having an issue with sending calls over to Infusionsoft. At the moment we are using Zapier which sends over all missed calls and missed calls with voicemail. This is great. The issue is that it doesn't send over the rejected calls. These are technically missed as this either happens when the call handler rejects the call or there is another technical issue. Can anyone help with this? I was wondering if it could be done by way of a webhook, but I have no idea how that could work. The easiest would be if Zapier could identify all rejected as missed but unfortunately it doesn't. It just means we are missing lead because of this as the rejected ones get sent to email or are on the call log, but this is an additional task for us to do and we then need to cross refer with the ones that have been sent to Infusionsoft.

1 Answer
answered on Jan 24, 2020 at 3:52pm  

Since your question is about using a product and it is not relating to RingCentral platform programming, I recommend you to post your question at https://community.ringcentral.com/ringcentral where they can help you better.


 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us