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RingCentral Meetings Desktop App says "Sorry, you don't have access to this application".

Tags: ringcentral meetings

Dec 15, 2020 at 11:04am • 4 replies • 1 likes

Alan Hale

I am the acct admin

Jenn-Community_Moderator on Dec 18, 2020 at 9:07am • 0 likes

Hello @Alan Hale! Apologies, how did you log in to the app? Is it using your direct line or your email? Please use your direct line to log in to your RingCentral Meetings app. Thanks!

Anirban on Dec 15, 2020 at 11:11am • 0 likes

Are you getting something like this? :

"Sorry, you currently don't have permission to access this service. " ?

If so, you can refer this: https://support.ringcentral.com/article/RingCentral-Meetings-Free-No-Permission-to-Access-Error.html

Geoffrey Meyers on Dec 18, 2020 at 8:38am • 0 likes

I am getting this exact issue above - not that doesn't resolve it

Jenn-Community_Moderator on Dec 18, 2020 at 9:11am • 0 likes

Hello @Geoffrey Meyers, if I may ask, do you have a RingCentral paid account? Thank you.

Geoffrey Meyers on Dec 18, 2020 at 9:34am • 0 likes

Yes it's a company account and I believe it is paid

Jenn-Community_Moderator on Dec 18, 2020 at 9:53am • 0 likes

Thanks! Please email us your account info such as your RingCentral number and your email you use to log in. Email at community.support@ringcentral.com.

2 Answers

Marc Edwards answered on Jan 22, 2021 at 1:50pm

any update on this, I have the same error for all my users

Mary-Community_Moderator on Jan 22, 2021 at 2:39pm • 0 likes

Have you tried this checking this link? https://support.ringcentral.com/article/RingCentral-Meetings-Free-No-Permission-to-Access-Error.html

Matthew Tapson answered on Dec 28, 2020 at 4:26am

Hello @Jenn-Community_Moderator, I have a paid subscription and tried signing in using my direct line. I still get the same error. What else can I try?

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