I send a request last week but still says in review.
It takes 6 days till today.
How long does it take?
Thanks.
SMS is succeeded.
RingOut occurs errors.
I used my number instead of the main company number,
error says
" status: {callStatus: "Error", callerStatus: "GenericError", calleeStatus: "InProgress"} "
How can I call with my number?
# The app is private and any extension under your account can access. #
My Company members how access this app with their accounts or extensions?
thanks, again
Thanks.
1. RingCentral Extentuin nuber.
As you can see The default Ext number is 101.
But I can't log in with 101, otherwise, I can log in with 102.
When the app is sandbox status, the EXT was 101.
2. send SMS failed error.
When I send an SMS text, It says
"Client error: `POST https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms` resulted in a `403 Forbidden` response:↵{↵ "errorCode" : "FeatureNotAvailable",↵ "message" : "Phone number doesn't belong to extension",↵ "errors" : [ {↵ (truncated...)↵"
3. How to add users in this app?
I thought, after logging in to the online portal, we can add users.
But when I log in to https://service.ringcentral.com/ with the main company number and password and EXT 102(login failed with 101), there are already added users we use in another app.
The production account is just the main company number.
If then I create a new app, the production account is the same.
How do I log in to a different app with a production account(the same main company number)?
I don't really know what you are asking now.
Your app has been graduated to the production. Your app is private and a password flow app. Now you can replace the app client id and app client secret and use the production server and the user who logs in must be a user under your production account like this:
RINGCENTRAL_CLIENTID = '<ENTER CLIENT ID>'
RINGCENTRAL_CLIENTSECRET = '<ENTER CLIENT SECRET>'
RINGCENTRAL_SERVER = 'https://platform.ringcentral.com'
RINGCENTRAL_USERNAME = '1850231XXXX' // Your main company number
RINGCENTRAL_PASSWORD = '<YOUR PASSWORD>' // Your password
RINGCENTRAL_EXTENSION = '102' // You extension number
var rcsdk = new RC( {server: RINGCENTRAL_SERVER, clientId: RINGCENTRAL_CLIENTID, clientSecret: RINGCENTRAL_CLIENTSECRET} );
var platform = rcsdk.platform();
platform.login( {username: RINGCENTRAL_USERNAME, password: RINGCENTRAL_PASSWORD, extension: RINGCENTRAL_EXTENSION} )
Hi. Phong Vu
Thanks for your help.
I have another issue
I can't login to the production environment.
When I try login to the online account portal, It is directed me to the other app(I already use in)
In that app, My EXT number is 102.
How to login to the new created app?
You have to login with a user in your production account. Same user's credentials you use to login service.ringcentral.com
Thanks for the reply.
This is sandbox Client Id. 106wwsQ2Qvi4XvlJZj5xkQ
Apologies for the delay. Seems the team has been busy. I moved it to production since your app is a private app and using password flow.
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