RingOut occurs errors.
I used my number instead of the main company number,
error says
" status: {callStatus: "Error", callerStatus: "GenericError", calleeStatus: "InProgress"} "
How can I call with my number?
IF I used company number when callee picked up it then rang company's line.
In other words when the recipient answers it then calls back into the user.
How do you call the ring-out API? Always post a few line of codes would help people understand what and how you try. don't need to reveal sensitive info and dash out the last 4 digits of any real phone number.
$resp = $platform->post('/account/~/extension/~/ring-out',
array(
'from' => array('phoneNumber' => $COMPANY_NUMBER), // OR MY NUMBER
'to' => array('phoneNumber' => $RECIPIENT_NUMBER),
'playPrompt' => false,
));
$json = $resp->json();
$lastStatus = $json->status->callStatus;
$index = 0;
while ($lastStatus == 'InProgress') {
$current = $platform->get($json->uri);
$currentJson = $current->json();
$lastStatus = $currentJson->status->callStatus;
sleep(1);
$index++;
if($index>28)
return response()->json(["status"=>$currentJson->status,'index'=>$index]);
}
return response()->json(["status"=>$currentJson->status,'ringout_id'=>$json->id]);
So the $COMPANY_NUMBER is the main company number and the "OR MY NUMBER" is your mobile number?
Can you make direct call to the $COMPANY_NUMBER and does that phone ring?
$COMPANY_NUMBER is the main company number
$MY NUMBER" is My RingCentral number(user name)
If I call with main company number when callee picked up it then rang super admin's phone.(extension 101)
If I call with my username of RingCentral(number), GenericError is occurring
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