Welcome to the RingCentral Community

Thanks Mary.

I also discovered - the hard way - that turning on Do Not Disturb in the app, also affects the physical desk phone. This is the type of information that would be helpful to have in the knowledgebase.

One option affects just the app; whereas the other affects both the app and the desk phone.

Hi Christine,

Here's the difference;

Do Not Disturb - All incoming calls will be sent to voicemails immediately without ringing.

Silence Incoming Calls - Callers will hear music or ringtone depending on the set number of rings before going to the voicemail but the user will not be notified of an incoming call.