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Request for Option to pause and unpause recording/Masking in the new RC App

Tags: phone, hardware

Feb 3, 2021 at 12:27pm • 2 replies • 0 likes

Ross C

Hi RC Developers,

We are currently having issues with the new RC app. We arent able to pause and unpause a recording or mask a certain part of the conversation in a recorded call. We need that feature working for us.

Mary-Community_Moderator on Feb 4, 2021 at 8:14am • 0 likes

Hi @Ross C, I'm not sure if you're referring to a finished call recording or during an actual recording but there is an option to pause forward a recorded call in the new RC App but not on the actual call. If you're referring to during a live call, there is no option for this. But it's available with RingCentral Contact Center.

You may submit a feature request for this. Please check this article for guidelines.
Submitting and Voting for Product Ideas

1 Answer

Mary-Community_Moderator answered on Feb 4, 2021 at 8:14am

You may submit a feature request for this. Please check this article for guidelines.
Submitting and Voting for Product Ideas

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