With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who actually use this feature.
This makes my day. I'm glad we can put this on Ring Central's radar. With my workflow I'll be talking to a customer, dial in a colleague, and when I merge calls there's this big interruption to announce myself. I'm the one who called both parties and already spoke with them. At least let me disable the message!
I agree! Please remove ASAP.
Hi Melissa,
If this is only a simple connection of 3 people, why not use the three way calling instead?
This is exactly what is causing this issue, Mary. We're just adding someone to a call and merging and getting this ridiculous message.
The annoying announcement comes after clicking merge on a simple three way call you are describing. No way to disable it in the new RC desktop app.
I couldn't agree more. Terrible new feature!!
This is ridiculous. How are not more people up in arms about this. It's silly, totally embarrassing and annoying. I add someone to call and it literally says "YOU ARE THE ONLY PERSON IN THE CONFERENCE PLEASE ANNOUNCE YOURSELF" followed by awkward silence from the participants and myself saying to ignore.
PLEASE GIVE US A FIX!!
We're dealing with this right now too. How is this a default? Especially when there IS clearly one other person on the line? We should have the option to remove this because it's embarrassing telling folks that this will happen and to ignore it.
How exactly does this *#8 thing work?
The old RingCentral Phone app does not do the announcement thing as it does not automatically merge the calls into a conference. It's a pain in the butt to switch users back to the old versions that would also function as a workaround.
Also seems ridiculous that I have to create a message on a community board instead of having this addressed by the technician on the call.
I just got done telling the RC tech support person this on the phone! It is very frustrating as a customer to do an extra step after already calling in and waiting on hold and walking through the issue. Now I have to log in to a support page and create a post for people to vote on?!!!
Melissa - We are also experiencing this. I reached out to support and they recommended I vote on your comment. Please vote on this idea and we can hopefully reach the developers! https://ideas.ringcentral.com/ideas/CUSTCOM-I-991
Idea / Bug / Feature Request Link: https://ideas.ringcentral.com/ideas/CUSTCOM-I-991 (submitted Jan 20, 2021)
Hi Everyone, does someone wants to volunteer and submit a feature request for this? It would be highly appreciated. Please add it in our Ideas Portal. Go to https://ideas.ringcentral.com/
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