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Question

incorrect password for meetings created by google calendar plug-in

J

I use Google Calendar in Chrome on a PC and have added the RingCentral plug-in so I can create meetings directly in the calendar. Recently there was an update, and now all meetings are created with passwords. I am able to connect with no problems, but my attendees get an "incorrect password" message and can't log in. How can I fix this? Thanks for any ideas!

    J
    Community Manager
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    • Jessica H.
    • Community Manager
    • March 16, 2021

    Hi @Jeannine Schumm,

    This particular situation will need a little more research by our tech support team. Have you opened a case for support? You can do so here: https://support.ringcentral.com/s/new-case

    J

    Hi Jessica,

    Thanks for checking in. Yes, I opened a case and received help yesterday. A couple of settings needed to be changed by our account admin. The plug-in is working correctly now.

    Thanks,

    Jeannine

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