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User RMVD

Tags: error message

Jan 13, 2021 at 7:48am • 4 replies • 0 likes

Shon Rought

What does it mean when we have this error pop up, "User RMVD"?

Garyn Charlet on Mar 11, 2021 at 1:17pm • 0 likes

Hi Mary, Same error here! Status on screen obviously. Polycom IP-550

Thanks for any help!

Garyn

Mary-Community_Moderator on Mar 11, 2021 at 1:38pm • 0 likes

Hi @Garyn, are you not able to call out or does it have a dial tone?

Garyn Charlet on Mar 11, 2021 at 1:44pm • 0 likes

There is a dial tone and I get a voice message saying "We are sorry but you must restart your phone before you can use it. Please unplug your phone from power, plug it back in again and wait at least 30 seconds before placing a call." Restarting gives the same result over and over.

Mary-Community_Moderator on Mar 11, 2021 at 2:13pm • 0 likes

You phone may need to be re-provisioned. Please contact our Technical Support for this. https://support.ringcentral.com/contact-support.html

belinda-montoya on Jan 14, 2021 at 1:33pm • 0 likes

same error

Mary-Community_Moderator on Jan 14, 2021 at 1:38pm • 0 likes

Hi Belinda,

Where are you seeing this error? Please take a screenshot and post it here. Thanks!

Becky-Community_Manager on Jan 13, 2021 at 4:19pm • 0 likes

@Shon Rought It may be "User Removed".
Can you clarify where you are seeing this error?

1 Answer

Jacob Brown answered on Mar 16, 2021 at 2:01pm

I solved this by making sure:

1) The device is assigned to a user
2) The user has an ACTIVE account
3) The network port that the device is plugged into is active.

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