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First response time

Tags: rest api

Apr 15, 2021 at 6:22am • 1 replies • 0 likes

Oleg Kalenchuk

In Call Log API reference there is "startTime" field in record and "startTime" fields in legs:

https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLog

Please help me understand how can I calculate the "first response time", i.e. how long the caller waited until the callee answered.

Can I take some leg and calculate difference between it's "startTime" value and record's "startTime" value?

Or, maybe, I should use some other field for this purpose?

1 Answer

Phong Vu answered on Apr 15, 2021 at 9:13am

Unfortunately, the call log data does not give you the data to calculate ringing time (you called it first response time"). If you are interested in other way, read this blog to learn more.

Oleg Kalenchuk on Apr 15, 2021 at 11:01pm • 0 likes

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