I am developing SMS Application using RingCental API.
I've been using the sandbox account so far without any problems.
But, I suddenly found the message below today.
"The selected sandbox account doesn’t support SMS feature. Contact Customer Support if needed!"
My sandbox account: +14242994816#101
BTW, they found out that you were sending a request to provision that number to support High Volume SMS? The number is provisioned based on your request but surely you cannot use it under your sandbox account. We will de-provision it and if you still need a High Volume SMS number, you have to choose a number from your production account.
Your sandbox phone number is provisioned for SMS incorrectly. Let me notify the service team to fix that. Will let you know as soon as it's fixed.
Hello @Phong Vu ! Could you please help me with the same issue
Same issue. How can I find your sandbox account?
App name: RingCentral App
Description: RingCentral App for Salesforce integration to send messages
Sandbox username: +16075277207
If you need something else please let me know
Try it now. You can also add more users (up to 4) and direct number to the users in your sandbox account too.
Thank you. I can send SMS from sandbox again.
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
