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High Volume SMS reports

Tags: sms and text messaging

May 19, 2021 at 12:25pm • 3 replies • 0 likes

Gerrod Mozeik

Hello, we signed up for High Volume SMS using a RingCentral number. Used the web app to send a bulk message to several thousand recipients. Now I'm trying to download a report on the campaign using the button in the web app but it just spins indefinitely with no report generated. Is there a way for me to extract data on messages successfully delivered or failed? I also am looking to report on any numbers that elected to opt out of future texts.

Phong Vu on May 20, 2021 at 8:24am • 0 likes

Just want to follow up on this. Could you download the campaign detailed report?

2 Answers

Gerrod Mozeik answered on May 20, 2021 at 10:55am

Thanks for the reply, Phong. All of the sudden this morning I was able to download the report. I was also able to view opt-outs where you suggested. I'm all set now.

Phong Vu on May 20, 2021 at 11:40am • 0 likes

Great! Do you know that you can implement a webhook in your server to receive campaign reports programmatically. Click the "Setup Webhook" to see how to set it up.

Phong Vu answered on May 19, 2021 at 2:12pm

Can you post this to the Feedback channel from the app? I will reach out to you from there.

For getting opted-out numbers. Open the Settings page and select the "Opted-out Numbers" option

Thanks

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