Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Random OAU-222 Account does not Exist returned from refresh token request in Sandbox

Tags: api auth, api sms

Jun 6, 2021 at 10:04am • 1 replies • 0 likes

Bob Scullin

I'm trying to build our first SMS app. Seams simple enough but I'm struggling with RingCentral returning error OAU-222 Account does not Exist seemingly at random.

I will get an error OAU-222 Account does not Exist back from RC, and then suddenly the script will work, providing the updated access token and refresh token. I can run it a bunch more times, and it may or may not work. When it does, I get the access token and refresh see. When it doesn't I get this error. I work say it happens 25% of the time. I've had 100% success rate with sending SMS messages using the latest access token.

Is this an artifact of the sandbox? Should I expect this in the production environment?

1 Answer

Anirban answered on Jun 7, 2021 at 3:01am

If you are still getting the same error, could you please submit a help support ticket with the following details:

1.) Sandbox Number
2.) App Name on RingCentral

You can check the following reference: https://community.ringcentral.com/questions/841/api-auth-flow-account-not-found.html

Bob Scullin on Jun 7, 2021 at 4:20am • 0 likes

Yes, it happened 5 more times in a row this morning. Then call #6 returned the new tokens. There was no change in the request between the first 5 and number 6. I sent a help ticket to the developer support team. Thanks.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales