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Quarterly Roundup by the RingCentral Community Team - Q3

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Can you believe we’re in the last quarter of the year already? In this quarterly roundup, we’re excited to review some of YOUR great ideas that have been implemented, reminders for heading back into the office, and more helpful resources to get the most out of the RingCentral Support universe. Read on!


From the Community Team

Around here, the Community Team loves fall. And for me, I’m most inspired as the weather grows cool and the season shifts.


The summer brought new energy with the addition of Rylie to the team. She’s put her heart and soul into this newsletter, so I ask that you give it some attention and give her a welcome shoutout in the comments.


Our team has been working hard and making some necessary changes to the Community that will hopefully make it easier to use and enable you to find the information that you need. We’ll keep you updated. In the meantime, if you have any recommendations or thoughts - shoot us an email at community.support@ringcentral.com. We’re here to listen!


Along with those changes to the Community, we’re focused on keeping the Ideas Portal up-to-date and providing transparency around the features that mean the most to you. Keep adding your brilliant ideas, use cases, and pain points. We read every single idea and we are committed to working with the Product Team to surface more of your valuable feedback.


We’re excited about what the last quarter of the year brings for this Community!


We’d love to hear more about what you’re excited for as we wrap up this last leg of 2021. Share something in the comments!


Happy Autumn,

Becky Hensley

Senior Manager - Community and Social Media


Ideas


Did you know that some of our best features come from your ideas?


In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!


You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case. We can’t wait to hear your bright ideas!


Implemented Ideas


With over 2,500 product ideas submitted, it’s no surprise that our project managers often draw inspiration from your ideas. Every quarter, we like to highlight a few of our favorite implemented ideas. Which one of these awesome new features have you been waiting for??


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Looking for more info on these features? Check out their knowledge base articles to learn more.


Breakout rooms

Admin capabilities in Glip Teams

End to End Encryption

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Waiting to see your idea implemented? Stay tuned and be sure to follow your ideas when you post them. This is where we’ll send updates about ideas that are in development to become features!


Trending Ideas

Nothing excites us more than watching one of your ideas wrack up the votes! Not sure what feature you want to suggest? Head on over to Ideas Portal and check out some trending ideas + show your support by voting! Here are a few that we thought you might like...


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Heading Back to the Office?


It’s been almost two years since most of us have been in the office. By the looks of our trending knowledge base articles, a lot of you have started to head back. Are you going back to your office - and your desk phone? Check out these resources to refresh your phone provisioning skills.


Now is an excellent time to check that the registered locations of all direct lines (both desk phones and softphones) are accurate and up-to-date. The registered location must be accurate for emergency responders to reach your users if a user dials 911. For more information on how to update an E911 address, visit the Community!


Maybe you aren’t going back to the office full time just yet. 67% of businesses don’t plan to return to five days a week in the office, according to RingCentral’s 2021 state of hybrid work report. As we begin to navigate the world of hybrid work, consider visiting our blog for tips on how employers and employees can make the transition easier.


Whether you’re working from home or from the office - or somewhere in between - we’ve got tons of features & improvements lined up to make your life easier. It is our job to help you stay connected, and we take that pretty seriously. To ensure you’re getting the most out of your RingCentral experience, it’s best to keep your app updated. Make sure you’re on the current version by visiting our downloads page.


Did You Know?

Exciting news - The RingCentral University Team has decided to join us in the Customer Community! From RingCentral App basics to call center functionality (and everything in between) RingCentral University is your source for all things RingCentral.


By bringing their knowledge right to the community, RingCentral University is making it easier than ever to access their most popular information. Not sure where to start? Check out RingCentral University’s first community posts - and be sure to tell them we said hey.

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What if RingCentral University were available to all users and courses were easier to find? We’re excited to announce two major changes to the RingCentral University Experience.

  • We’ve updated the RingCentral University user experience by redesigning the user interface, cleaning up outdated or unnecessary courses, and organizing content to make it easy to find the courses that best fit your product, role, or skill needs.
  • We’ve made RingCentral University available to all users in your company’s RingCentral account. Previously, only the Admin on your RingCentral account had access.

Release Notes

Stay up to date with the latest features, improvements, and bug fixes for RingCentral products. Want to get an overview of this month's releases? Check out our Release Highlights.

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Wrap Up

A lot has happened in Q3! And it’s a pleasure to share some of the wins and valuable resources in the Community that we know will make your lives a little easier. If you have questions about any of the features mentioned above, thoughts on trending ideas, or just want to chat with the Community Team - leave a comment here or shoot us an email at Community.Support@RingCentral.com


Onward to Q4!

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