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mary-community-moderator posted Feb 16, '22 Becky-Community_Manager commented Feb 17, '22

Business SMS Updates 2022

With changes to our Business SMS, we're sharing some helpful KB articles that will help to clarify any questions you may have. Please feel free to use the comment section to leave additional feedback or questions that the Community Team will be glad to dig into further on your behalf.

https://support.ringcentral.com/article/Enhanced-Business-SMS-new-Price-Changes.html

https://support.ringcentral.com/article/RingCentral-Business-SMS-Frequently-Asked-Questions.html

https://support.ringcentral.com/article/High-Volume-SMS-Overview.html

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IT Xpress commented · Feb 17, 2022 at 03:35 PM

As a business that relies on Ringcentral SMS heavily for communication with our customers, changes like these annoy me, but we should expect no less from the telcos. They're just going to drive more people to data based messaging. Of course AT&T seems to have led the way here - no surprise. Imagine the uproar if they suddenly started limiting their cellphone customers to 100 texts a month, but you all make easy targets to extract $$$

I just want to thank you all for going the extra mile to anticipate and absorb a lot of the pain that this could have caused your customers with the registration, fees, paperwork, etc, etc. Plus your rates for even low volume are at a level many require a much higher volume for (4 figures). So while the monthly financial impact for us is the cost a lunch, just another reason to loathe AT&T, Verizon, and their ilk.

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Becky-Community_Manager ♦♦ IT Xpress commented · Feb 17, 2022 at 06:02 PM

Thanks for your message! We really want to empower customers and hope that if you run into any hurdles that you'll reach out. We're always glad to help and support.

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