Byrne Reese avatar image
Byrne Reese posted Jason Richards Pagh commented

Issues currently impacting Developer Sandbox environment (updated 9/12/22)

Update: The RingCentral Developer Sandbox should now be fully operational.

Original post

We are currently experiencing problems with our Developer Sandbox environment. This includes services at the following URLs:

Developers are having trouble logging in, which has many different side effects. For example, when trying to place calls using the softphone, the platform reports "unknown device ID" because the softphone is unable to login and connect to the network.

RingCentral engineers and operations staff are working on the issue. Stay tuned to this post for updates.

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Jason Richards Pagh avatar image Jason Richards Pagh commented ·

Hi Byrne,

This doesn't seem to be true. I am trying to access to create a sandbox account and any web browser I try results in just a JSON payload:

  "errorCode" : "CMN-201",
  "message" : "Service Temporary Unavailable",
  "errors" : [ {
    "errorCode" : "CMN-201",
    "message" : "Service Temporary Unavailable"
  } ]
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys



ByrneReese contributed to this article

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