Today, 1/11/2022, our customers received an email about The Campaign Registry and new restrictions on business SMS traffic.
We wanted to create a space for discussion and questions about this topic.
The highlights of these changes are as follows:
In 2021, mobile carriers imposed new restrictions on business SMS traffic sent from text-enabled phone numbers, known as “10DLC” - 10 Digit Long Code, in line with industry requirements set out in the CTIA’s (Cellular Telecommunications Industry Association - the trade association representing the wireless communications industry in the United States) Messaging Principles and Best Practices.
The mobile carriers have extended these restrictions to all business SMS, including conversational texting. All customers using SMS must now self-register with The Campaign Registry (TCR) or their SMS traffic will be blocked by the mobile carriers.
To simplify this process, RingCentral will be adding the ability to self-register inside the Admin Portal. We expect this feature to be available on February 10, 2023, at which time we highly recommend you register. Please note carriers and TCR impose registration and other fees. Read more about these fees here.
NOTE:
After March 31, 2023, SMS will be automatically disabled for all existing numbers that have not been registered. If you have already registered via the manual PDF form process, your registration will automatically be added to the admin portal for you to manage moving forward. You can learn more about these changes here.
RingCentral is making every effort to support our customers using SMS, as we react to constantly changing requirements from the mobile carriers over which we have no control.
If you have any questions, please share them here and we will be happy to point you in the right direction.
As usual, the Community Team is here to help - please don’t hesitate to share your questions and concerns in this thread.