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Byrne Reese posted

Enabling custom fields for your account, error: BIL-103

One of RingCentral's most popular features is custom fields. However, this feature is often not enabled by default. If you are receiving the following error:

     "errorCode": "BIL-103" ,
     "message": "Feature [CustomFields] is not available for current account",
     "errors": [{ 
         "errorCode": "BIL-103",
         "message": "Feature [CustomFields] is not available for current account" 

Then the custom field feature needs to be enabled for your account, which can be done free of charge by our support team:

When you file your ticket with support, be sure you clearly state in what environment you need custom fields enabled (e.g. sandbox or production). Doing so will ensure the right team is processing your request and that your ticket will be processed as quickly as possible.

custom fields
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys



ByrneReese contributed to this article

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