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How to make sure Ringout works

The RingOut option enables users to make a call from any other outside number (not a RingCentral number) by means of their RingCentral account, when it is not convenient for them to use the RingCentral number. This feature is available for softphone, web and mobile applications. The RingCentral API allows to make and get RingOut calls.
  • Make sure either a Digital Line / Direct Number is associated with an extension.
  • To add a direct number to an extension:

  • To add a Digital Line to an extension:
  • Kindly note that your sandbox number has been assigned the default extension (101) however you should assign either a direct / digital line inorder to make/receive a ringout call on the sandbox number.
  • Login to the extension on the RingCentral for Desktop application before you initiate a Ringout.
  • If the extension is a From number then during the first leg of the ringout the To number would be displayed and once you dial 1 the second leg of the call would be initiated.
  • The same is the case if the extension is a To number.
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys



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