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Becky-Community_Manager posted Aug 25, '20 Becky-Community_Manager commented Sep 11, '20

New Customer Onboarding Webinar: Kyle's Coffee Kick-Off - Every Friday!

Hello new RingCentral friends,

We’re excited to be a part of your RingCentral Onboarding experience!

If you’re looking to learn more about the benefits of having message, phone, and video all in one app - you’re in the right place.

If you love the flexibility of making quick transitions from desktop to mobile and back without a drop in your connection - boy, do we have some cool tips and tricks for you.

If you’re DIY and like having all the resources at your fingertips - we’ve got that in spades.

Join Kyle for his Coffee Kick-off webinars (Starting this Friday, August 28th at 8:00 AM PST/11:00 AM EST) happening every Friday that help you navigate your new RingCentral tools.

Click HERE to register

We’ll be keeping this thread open for questions, ideas, and feedback! Come back here if we can help to clarify or add to the new information Kyle has shared.

The Community team is here to help you tackle your challenges or point you in the right direction.

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Becky-Community_Manager ♦♦ commented · Sep 09, 2020 at 02:52 PM

Questions from the 9/4 Webinar:

Could I use just the app and not have a desk phone at all? Absolutely!

When you send a PDF will RC log the attachment in my communication history? Yes. And if it's important, you can pin it in the conversation for future reference.

Can calls or meetings be recorded and shared later given participant permission? Yep!

Where do we get the app for our laptops? You can download all our apps HERE.

Is there an extra cost for video? No, it is included in the plan.

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Becky-Community_Manager ♦♦ Becky-Community_Manager ♦♦ commented · Sep 09, 2020 at 02:52 PM

Questions from the 9/4 Webinar Cont.:

Will you be able to identify a Ring Central call as opposed to your regular cell calls? Yes!

We want all of our company calls to go to our receptionist and then if she doesn't answer, to another staff member. How do we set that up?
We recommend setting up a call forwarding or a call queue - you can check out this Knowledge Base article to learn more.

Have you seen customers use RingCentral for webinars? Yes! Webinar is an additional feature of Meetings. You can learn more in this Knowledge Base article.

Can you just have the RingCentral app on your cell phone? Yes, you can.

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Becky-Community_Manager ♦♦ commented · Sep 11, 2020 at 05:43 PM

Questions from the 9/7 Webinar:

Not clear about what the Chrome extension does as opposed to the app. Chrome extension is a plugin - you can learn more about it HERE.

Should this app be downloaded to the computer? Yep! You can download the app for the operating system of your choice HERE.

Can this app be downloaded both on the desktop and the mobile phone? Yes! You can use both, you can switch devices at any time.

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Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app

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New Customer Onboarding Webinar: Kyle's Coffee Kick-Off - Every Friday!

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