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We agree with all the other commenters. Please fix this ASAP and allow the deskphone to ring before the desktop and mobile apps. As one of the key decision makers for our entity, this deficiency will likely lead to us switching carriers.

Jason, if you haven't yet, please vote here: https://ideas.ringcentral.com/ideas/ENTCOM-I-231

Becky, your link doesn't work. It's a 404 record not found.

@Jason Miriani, vote through this link instead, https://ideas.ringcentral.com/ideas/CUSTCOM-I-2263.

You took me to a link that tries to force me to create another account just to vote? Seriously?

Sorry about that! Thanks, @Mary-Community_Moderator for jumping in with the live link!

Thanks, Mary. Everybody knows it's not an option, and everybody has already voted for it. It's the most up-voted feature request for many years. We've all had this same conversation with your predecessors.

You're welcome, Rob. We will follow up with Product Team if this is on the roadmap.

Thanks, Mary. Let me know how that turns out.

Simultaneous is not a good solution. We're YEARS waiting for a change of order. When a person is at their desk, there's no reason their mobile phone or desktop app needs to ring at all.

This feature is not yet an option, Rob. Please add your vote in our Ideas Portal at https://ideas.ringcentral.com/ideas/ENTCOM-I-231.

Hi Mary - I'm pretty sure that's how I had it set up, but I will double-check it one more time in case it wasn't saved or something.

If it's already set up to simultaneous, make the desktop/mobile app into 0 rings. It's odd, but it will make your desk phone and app ring at the same time.

Ah, maybe that's the trick I'm looking for. Thanks!

You're welcome!

Agreed. It's rather annoying to have to sit here listening to my cell phone and my desktop app ringing while I wait for my Polycom phone to start ringing so I can finally answer the call. I've taken to just disabling the mobile/desktop apps entirely.

I would also love to have this. I've got the desktop app, the phone app, and a Polycom hardware phone. If I'm at my desk, I nearly always want to answer using the hard phone, but I have to sit there listening to the mobile and desktop apps ringing for a while before the desk phone rings at all.

Hi Drew, have you tried to set up a simultaneous ring between the app and the desk phone? You can set up this so you can choose where to answer the call instead of waiting.

Agreed. Would like this feature too and have been told it is not currently available.

It's the oldest & most upvoted feature request in the RC Community. And has been met with crickets. Not even dignified with a "let us tell you why it's too hard for us to do."

Amen. So obvious a need. Come on Ring Central !