Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Call Screening Based on Contacts List(s)

Tags: phone, phone, contacts

Jun 25, 2021 at 9:48am • 1 replies • 0 likes

b-d

Like most everyone, we are attempting to fend off Robo-calls and calls from bad actors. I thought we could enable Call Screening Based on Contacts List(s) to help with this. However, when one of these (or test) calls is made, the caller is asked for their name and to press #, but the call completes anyway(?). The called party hears the phone ring, they answer, and nothing is different.

The called party should hear what the caller says their name is and have an opportunity to reject the call....correct?

Phong Vu on Jun 25, 2021 at 1:19pm • 0 likes

Is this an idea/feature request, a development question or a user question?

b-d on Jun 25, 2021 at 1:28pm • 0 likes

Any of them. Not intending to be rude.... As it looks like you work for RingCentral and aren't aware of this RingCentral feature (Call Screening), probably one of the other areas. Thanks!

Phong Vu on Jun 25, 2021 at 2:12pm • 0 likes

My point was that if it is an idea/feature request, you should create a new idea post. Or if you are a developer and looking for APIs to implement such a feature, then this is the right place to discuss. Or you are a user and looking for Call Screen configurations, then I can move your question to the customer community.

b-d on Jun 25, 2021 at 2:35pm • 0 likes

My apologies. I didn't realize I hadn't posted in the developer area. Yes, please move to the Customer Community and delete this extra discussion ;). Thanks!

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales