Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Webphone Authentication Issue

Tags: phone, softphone

Jul 6, 2021 at 4:37am • 2 replies • 0 likes

ahmad jalal

When I am trying to authenticate with my ringcentral account from webphone demo app its given me error "we didn't recognize your email address" even I have created developer app from my own ringcentral account.
I am using the paid account and that is created as a user account by admin (with full permission).

Mary-Community_Moderator on Jul 6, 2021 at 7:12am • 1 likes

@ahmad jalal, let me help you with this. Please email us at community.support@ringcentral.com.

1 Answer

Anirban answered on Jul 8, 2021 at 2:09am

By default it is in production mode. Workaround is you need to run 'toggleEnv()' in Chrome Developer Tools console of this inspect element (right clicking) extension to open environment setting panel. Toggle the Enable button and save. It will start to use developer environment.

Check here: https://community.ringcentral.com/questions/97753/embeddable-app-login-to-sandbox.html

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales