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Voicemail email notification delays

Tags: voicemail

Jul 23, 2018 at 11:36am • 3 replies • 0 likes

We are experiencing intermittent delays in voicemail email notifications. I double-checked our server and we have Whitelisted the notification email address as well as RingCentral's domain name. Has anyone else experienced this issue and were you able to correct the problem? Is this a known problem with the voicemail email notification feature?

becky-nabors on Feb 4, 2021 at 1:49pm • 0 likes

This is happening within our company, just noticed it yesterday....Is anyone else experiencing the same issues again? And RC are you aware of this and do you have any open tickets on it currently?

Mary-Community_Moderator on Feb 4, 2021 at 2:07pm • 0 likes

Hi @becky-nabors, this is an ongoing issue and a ticket is currently open.

INC-29760

Parent: 12180095

becky-nabors on Feb 4, 2021 at 2:09pm • 0 likes

It is NOT ongoing for my company. It just started. So this is new and I will place my own ticket on it. Thank you

saadet.swift on Jul 25, 2018 at 8:44am • 0 likes

Hey KH,

Could you expound upon what kind of delay you're experiencing? How long is it?

saadet.swift on Jul 29, 2020 at 8:46pm • 0 likes

Hi KH, are you still having issues?

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