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Here we are 6 years after the initial question and this is still an issue?!? These calls should not be showing as missed since they were, in fact, answered. Only unanswered calls should show as missed. How do we get this resolved because we just switched to Ring Central and because of this want to look at other software.

What kind of phones do you have? If you have Yealink you can log into the phone interface and disable it. I don't know about Polycom off the top of my head.

I do not have a physical desk phone. It shows up that way on the desktop app and the cell phone app. So my cell phone shows 100s of missed calls when they were actually answered by someone else. Same for the app on my desktop. Should be a simple fix especially after how long they have been getting complaints on it.......

We are having this issue also, when a colleague answers the call it then shows on the other members of the call queue that they have a missed call, technically this isn't a missed call as it was answered by a colleague.

Hi Andy, we understand your frustration on this. Please vote for this feature here.