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Sent faxes have terrible image quality when viewed as a preview in RC for Windows.

Tags: fax

May 26, 2016 at 11:35am • 2 replies • 0 likes

ethan-maass

I have sent faxes by opening a PDF, selecting Print and choosing RingCentral from the printers list. After the fax is sent, I click the "eye" icon in RC for Windows to see what the fax looks like, and the image quality is terrible. Is this what my customers are seeing when I send them a fax?

KB on Feb 15, 2021 at 11:17pm • 0 likes

Has this issue been resolved? Apparently not because I'm a new user and still have the same problem in 2021. Does anyone know the fix for this?

nathan-malone on May 26, 2016 at 12:02pm • 0 likes

Hello Ethan,

What kind of file are you sending? Are you sending a picture or just a word document?

nathan-malone on May 26, 2016 at 1:46pm • 0 likes

I sent you an email, I want to try and do a direct test with you.

Thanks!

KB on Feb 15, 2021 at 11:52pm • 0 likes

Are you able to help me with this issue as well? I'm having the same problem. This is how my fax looks after being sent. Its all grainy with black dots all over.

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