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Can a caller to send themselves to the voice mail from the queue

Tags: voicemail, queue

Jul 13, 2021 at 4:25pm • 1 replies • 0 likes

Ed Stern

I know in the queue, the caller can send themselves to a message only box (press 5 to leave a message), but can they send themselves to the voice mail for the queue?... so there are not more than one voice box to check?

I need an easy way for ALL people in the queue to be able to check and manage the messages that result in the phone queue not being answered... and if a caller doesn't want to wait for an agent to get to the same voice mail

Mary-Community_Moderator on Jul 14, 2021 at 7:43am • 0 likes

Hi @Ed Stern, would you please clarify your question?

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