Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Ring Central App not opening

Tags: ringcentral

Jul 14, 2021 at 1:11pm • 1 replies • 1 likes

Marlon Brizuela

The RingCentral app is continuously looping at startup, just keeps acting like it wants to open, but never does. Anyone else seeing this or know of a fix? We've tried uninstalling and reinstalling but it's not working. Currently have about 5 users experiencing the issue

No issues on the android or apple apps.

Mary-Community_Moderator on Jul 14, 2021 at 1:40pm • 1 likes

Hi @Marlon Brizuela, I would like to clarify where you are experiencing this issue. Is it on the desktop or mobile?

Aaron Zide on Jul 19, 2021 at 3:10pm • 0 likes

I am having this exact same issue with the Mac Desktop App, on a MacBook Pro (16-inch, 2019) running macOS Big Sur 11.4

Ring Central will not load/stop reloading on launch.

I am on a 2019 Apple MBP and I've tried restarting the app, restarting my laptop twice and uninstalling and reinstalling the ring central app from their site via their instructions. I cannot chat or video call with this currently. This needs to be fixed ASAP.

VIDEO CAPTURE

Becky-Community_Manager on Jul 19, 2021 at 3:53pm • 0 likes

@Aaron Zide Have you opened a case with Support?
Might be good to get this on their radar if you're locked up completely.
Please click HERE to create a case.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales