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HUD & Ring Groups

Tags: phone, hud

Jul 21, 2021 at 10:56am • 1 replies • 0 likes

Jordan Grey

How do I fix this?

We use a ring group to forward simultaneously forward to our users. When they pickup a call from the ring group, in the HUD it does not show the user who picked up the call as 'busy' or 'active call'. Instead it shows the original user, through which the ring group was activated as 'active call'...

It doesnt matter if the call goes to a physical desk phone, mobile app or windows app.

How do i fix this?

Jenn-Community_Moderator on Jul 21, 2021 at 1:38pm • 0 likes

Hello Jordan, we want to know more. Is this the first time that happens? Also, we want to know are you using the RingCentral app with the R icon or the phone app? Thank you!

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