Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Text option just went away...

Tags: sms and text messaging

Dec 29, 2020 at 1:23pm • 3 replies • 0 likes

Suzy Chappuis

One of our admin could text and now all of a sudden the option is gone and she gets the error " A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account." Does anyone have any idea what happen? All our other offices can text and all the settings are the same.

Suzy Chappuis on Dec 29, 2020 at 2:15pm • 0 likes

Ok, will do right now.

Suzy Chappuis on Dec 29, 2020 at 1:58pm • 0 likes

Yes, she does have a number associated with it.

Mary-Community_Moderator on Dec 29, 2020 at 2:09pm • 0 likes

Hi Suzy,

We would like to check on your account and see what's going on. Please email us your account information at community.support@ringcentral.com

Anirban on Dec 29, 2020 at 1:37pm • 1 likes

You need to check if the user extension if it still have a number associated with it.

You can login into your RingCentral online account and select the User then click Phones & Numbers > Numbers

Do you able to see any number associate with it? If not you need to add a direct number.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales