Starting a few weeks ago, when listening to a voicemail the caller phone number is recited as a large number.
For example, 419-221-8727 is read "four billion one hundred ninety-two million two hundred eighteen thousand seven hundred twenty-nine" instead of "four one nine two two one eight seven two seven."
I saw forum posts from 1+ years ago saying it was a known issue called JIRA CNV-28823.
Any changes / fixes?
Is there a known timeframe as to when this issue will be resolved? It seems to be still occurring on the phone app.
Hi @Andy Pompura, we don't have a time-frame for this yet.
Any update as to when you will have a fix. The last I heard it was going to be released in an update. We received the update, but no fix.
Hi @Terry DeStasio, the JIRA for this ticket has been closed. Please get in touch with Technical Support to provide a resolution for this.
Any update on this as we're having the same problem on two new client accounts?
@Harrison Keating Have you checked to make sure you are on the latest version of the app?
@Becky-Community_Manager We are running version 21.3.15.91779 of the iOS app.
@Harrison Keating I am looking into this issue with the Product Team.
If you haven't created a case, I encourage you to do so - this will help to pull together notes on your experience and any other customers that are experiencing this.
I'll share an update here when we hear back.
The issue is related to a Known Issue we currently have in our system. The Product Team is investigating it as a bug, and there is no currently available ETR when it will be resolved. Rest assured that they are working to resolve it. I am following this ticket, and I will make sure to update here once they fix it.
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