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No Audio on Outbound Calls in RC App

Tags: hardware

Aug 5, 2021 at 7:21am • 2 replies • 1 likes

john-oliphant

Been using RC Phone on Win 10 for a while with my Jabra headset, it worked great. So I decided to switch to the bigger RC app to get familiar with it before we end up switching our entire organization.
But there's a problem...I have no audio on OUTBOUND calls.

If somebody calls me, it works great. If I call out, even internal numbers and queues, there is no audio at all.

The headset still works perfectly for Teams calls and meetings through Windows, but not outgoing calls with the RC Desktop App.

adam-witek on Apr 29, 2022 at 6:53am • 0 likes

I'm experiencing the exact same issue. I'm on MacOS 10.15.17 (but this has been a problem for a while)

Mary-Community_Moderator on Aug 5, 2021 at 9:32am • 0 likes

Hi John, we don't have a known issue the same as what you're experiencing. Would you please submit a support case?

john-oliphant on Aug 10, 2021 at 5:34am • 0 likes

Hi Mary, I contacted support and the 2nd-level tech investigated and told me this was a "known bug" in the RC App desktop and there's no fix yet, other than to switch back to RCPhone for now.
The best test was when the tech had me use the web version of the app at https://app.ringcentral.com/ where the problem was still present.
Anyway, thanks for pointing me to support, and hopefully they get it worked out.

Mary-Community_Moderator on Aug 10, 2021 at 7:31am • 1 likes

Thanks for this helpful information, @john-oliphant.

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