HUD showing Anonymous instead of employee name
Aug 26, 2021 at 12:46pm • 3 replies • 0 likes
taiya-nah
HUD is only showing "Anonymous" and the extension instead of the employee name.
How do I get it to show the names again?
See below:
on Nov 17, 2021 at 9:08am • 1 likes
Here is the solution that worked for me for anyone who runs into this issue:
Purge the data on RC Phone client from Settings>Support>Purge Data
This will clear the data on the user's machine and ask you to login again. Their contact information will be refreshed and you will be able to see the contact names again.
on Nov 19, 2021 at 11:35pm • 0 likes
I had the same issue with a client. it was only one employee in that company with the issue. I had uninstalled and reinstalled (thinking they were maybe running RC classic) that didn't help I deauthorized his PC when i did that but to no avail. PURGE DATA option did the trick!!
Good eye!!
on Nov 22, 2021 at 7:11am • 0 likes
Thanks for sharing this solution, Michael.
on Sep 24, 2021 at 8:46am • 0 likes
This is occurring for at least one employee in my organization also. He sees "Anonymous" for a handful of his direct-reports in the HUD and cannot see them in the Contacts tab of RC Phone either. Uninstalling/updating/rebooting, etc. doesn't change anything for him...
Meanwhile, the affected extensions show up perfectly fine in HUD and contacts for other users.
on Sep 24, 2021 at 9:40am • 0 likes
@Joe Swain, please have your employee open a ticket so it will be reolve. You may provide this link.
on Aug 26, 2021 at 2:03pm • 0 likes
@taiya-nah, would you please try to uninstall/reinstall your app? It could be a glitch in the system.
on Aug 26, 2021 at 2:46pm • 0 likes
Okay I just uninstalled and reinstalled, and everyone is still showing as anonymous.
on Aug 26, 2021 at 3:07pm • 0 likes
That is weird. Would you please open a case so the Tech Support Team can investigate the issue? You can submit a ticket here.
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