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User Phones Serial No shows computer hostname

Tags: softphone

Sep 15, 2021 at 5:30am • 2 replies • 0 likes

Joe Anderson

We recently became a new RingCentral customer with 169 phones deployed across the company. In the RingCentral admin portal, under phones and devices > User Phones, there are are two entries that show the user's computer hostname as a Softphone. Why is this?

Joe Anderson on Sep 15, 2021 at 5:52am • 0 likes

See Attached

Mary-Community_Moderator on Sep 15, 2021 at 7:36am • 0 likes

It means that those user's assigned phones are not desk phones but the app only.

Mary-Community_Moderator on Sep 15, 2021 at 5:48am • 0 likes

Hi @Joe Anderson, can you send here a screenshot so I can see what you're referring to?

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