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Activity Log Customization

Tags: analytics and reporting

Sep 27, 2021 at 3:24am • 1 replies • 0 likes

Piyush Arora

Hi Team,

We are using RingCentral with Salesforce. We have introduced 2 new dropdown fields Call Result (Connected/Not Connected) and Call Outcome (Dependent on Call Result) on Activity object. We are using both these fields for activity logging via Ring central. Ring Central activity log option is showing both these fields but is not maintaining dependency of Call Outcome on Call Result. Can you please tell me how can we manage this.

Thanks

Piyush

Mary-Community_Moderator on Sep 27, 2021 at 7:10am • 0 likes

Hi @Piyush Arora, please submit a ticket for this to be checked. You may click here.

Piyush Arora on Sep 29, 2021 at 1:33am • 0 likes

Hi, @Mary-Community_Moderator I'm not able to submit the case from the link shared. I'm getting the following error:

Pls, advise another way to submit a case.

Mary-Community_Moderator on Sep 29, 2021 at 7:06am • 0 likes

Would you please try to clear cache and cookies on your browser?

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