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Call outcome management and data

Tags: phone

May 13, 2021 at 6:10am • 2 replies • 0 likes

Amy Crowder

I am looking for an app to integrate our call log with RingCentral and information that we want to track. Does such app exist?

For example, I would like receptionists to be able to mark a call completed, and the outcome-scheduled, called for pricing, declined due to cost, etc. I would also be able to list client name and detailed reason for call.

Does this exist? Right now we use excel, but it is not user friendly.

Thanks!

Rito Salomone on May 19, 2021 at 7:36am • 0 likes

Hello Amy,

Our company, RSI, is a RingCentral Premier Partner. We offer a solution that may address your problem. We can attach disposition codes to calls as you described and report on them.

This product, Shadow Agent, is on the RingCentral App Gallery...
https://link.telecost.com/shadowa

If you want to contact me directly for a demonstration, we are on RC App as well. Feel free to DM or email me.

My email is rsalomone@telecost.com.

Regards
Rito

Mary-Community_Moderator on May 13, 2021 at 11:19am • 0 likes

Hey Amy! Try to explore some apps that are integrated with RingCentral here.

Amy Crowder on May 14, 2021 at 7:32am • 0 likes

Yes, I've seen the options, I was hoping for some guidance of if anyone has tried one, and how it works. I looked through a few of them, and they didn't seem to do what I wanted. I was hoping someone with experience would be able to guide me to a good one.

Mary-Community_Moderator on May 14, 2021 at 9:23am • 0 likes

I will move your post to our Developer Community. They may be able to help you.

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