I want to change the logging level to show more detail in the boot log of a Polycom VVX311. It currently shows no useful information.
000011.344|so |*|00|---------- Initial log entry ---------- 000011.344|so |*|00|+++ Note that Updater log times are in GMT +++ 000011.344|boot |*|00|Initial log entry. Current logging level 3 000011.344|copy |*|00|Initial log entry. Current logging level 3 000011.344|utilm|*|00|Initial log entry. Current logging level 4 000011.344|hw |*|00|Initial log entry. Current logging level 4 000011.345|ethf |*|00|Initial log entry. Current logging level 4 000011.345|dns |*|00|Initial log entry. Current logging level 3 000011.345|curl |*|00|Initial log entry. Current logging level 3 000011.345|sec |*|00|Initial log entry. Current logging level 4 000011.350|wdog |*|00|Initial log entry. Current logging level 4 000011.350|wdog |*|00|Hw Watchdog timer interface opened successfully from polyupdater 000011.350|lldp |*|00|Initial log entry. Current logging level 3 000011.350|cdp |*|00|Initial log entry. Current logging level 3 000011.350|key |*|00|Initial log entry. Current logging level 4 000011.350|so |3|00|SoKeyC::keyboardSetup(): Assigning virtual key: hwId 45 soKeyConcordVirtualTab[i].function 53 000011.391|so |*|00|Platform: Model=VVX 311, Assembly=3111-48350-001 Rev=A Region=0 000011.391|so |*|00|Platform: Board=3111-48350-001 1 0 000011.391|so |*|00|Platform: MAC=64167f077f58 000011.391|so |*|00|Platform: BootBlock=3.0.5.0026 (48350-001) 13-Oct-15 17:05 000011.392|so |*|00|Platform: BootL1=1.0.0.0013 (48350-001) 13-Oct-15 17:01 000011.392|so |*|00|Application, main: Label=Updater, Version=Lena 6.3.0.6751 16-Jun-20 12:54 000011.392|so |*|00|Application, main: P/N=3150-11069-630 000011.392|so |*|00|Platform: Updater Signature=Release,GPL (00000098) 000011.393|so |*|00|PoE-Type-2 is detected 000011.393|log |*|00|Install file upload callback for 'Updater' 000011.393|app1 |*|00|Initial log entry. Current logging level 3 000011.401|cfg |*|00|Initial log entry. Current logging level 2 000011.439|app1 |3|00|Application, load: Type=SIP, Version=6.3.0.14929 16-Jun-20 13:04 000012.348|so |3|00|Link status is Net up Speed 1000 full Duplex, PC down. 000016.597|so |3|00|Updating Animation Sequence Done Status to the Polyupdater
In the web interface under Settings > Logging > Module Log Level I've changed some modules to debug level (for example DHCP Client and DNS) but these changes are not taking affect when the phone reboots. I know changes made via the web interface are stored in a <MAC Address>-web.cfg file which should take precedence over the config from the provisioning server. According the following article:
Deskphones - Polycom | Troubleshoot VVX 300, 310, 400, and 410 issues
https://support.ringcentral.com/article/5138.html
"If the provisioning server permits uploads, these override settings will be saved in a file called <MAC Address>-web.cfg and <MAC Address>-phone.cfg on the provisioning server as well as in the phone’s device settings."
Does RingCentral permit uploads? Note that this is a self-provisioned phone that wasn't acquired through RingCentral. Does that matter in this case? Ultimately, how can I get these log setting changes to take affect when the phone reboots?
Hey, @pp We're working with internal teams to get some answers for you.
Hang tough as we dig into this further.
Hi @Becky-Community_Manager, just wondering if internal teams determined anything on this.
Hello @pp We would like to escalate your concern to the Provisioning Team to answer your questions correctly. Please provide the following information asked below so we can create a ticket for you.
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