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Unable to login in Test Sandbox Account

Tags: developer sandbox

Nov 7, 2021 at 8:59pm • 2 replies • 0 likes

andrew-uhacz

Description: I am unable to login in sandbox with following account in https://login.devtest.ringcentral.com/

1 d.patel.serpentcs@gmail.com
2 ninad.bhatt@serpentcs.com
3 yogesh.mahera.serpentcs@gmail.com

I am getting internal Server Error while login

Error URL:

https://login.devtest.ringcentral.com/sw.html?responseType=code&clientId=DE0Af3c63a68092734D333990A0401D349EEd9bdc46e80ec158238C3D857A92A&brandId=1210&state=1635838478324&localeId=en_US&endpointId=&session=900353378161369209&display=page&prompt=login%20sso&scope=&appUrlScheme=https%3A%2F%2Fservice.devtest.ringcentral.com%2Fmobile%2Foauthredirect&ui_options=show_back_to_app%20external_popup%20hide_consent%20hide_select_account&code_challenge=&code_challenge_method=&hideNavigationBar=true&appName=SW&response_hint=login_type%20login_id%20locale_id%20mailbox_id&force=true#/error/API_ERROR_101

Screen

https://prnt.sc/1y52hze

Suyash Joshi on Nov 9, 2021 at 5:14pm • 0 likes

Are you still having this problem? Were you able to try what Phong Vu suggested?

1 Answer

Suyash Joshi answered on Nov 9, 2021 at 5:13pm

Please let us know if you're still unable to login after also trying what Paco mentioned above?

Phong Vu answered on Nov 8, 2021 at 6:53am

You should always start the login your sandbox account using this address https://service.devtest.ringcentral.com..

If the problem persists, clear your browser caches and cookies and try again. You can use the main company number (yours is ending with -5677) and an extension number (e.g. 101, 103 etc) with the correct password.

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