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Unable to listen to Outgoing Call recordings?

Tags: phone

Nov 24, 2021 at 4:11am • 2 replies • 0 likes

Rivkah Friedman ICC

Im only able to listen to all the agents Incoming calls, unfortunately not the outgoing calls, Has anybody else experienced this? any ideas on how to fix it?

Phong Vu on Nov 24, 2021 at 7:23am • 0 likes

How do you listen to all incoming calls? Do you mean listen to the audio call recordings or the call recording events using push notification?

In order to get an answer, make good and clear questions!

1 Answer

vyshakhBabji answered on Nov 24, 2021 at 7:51pm

If you have enabled automatic call recordings, can you check if that is enabled for only inbound calls or enabled for both inbound/outbound calls? If you are not a super admin , you might not be able to check that settings , reach out to your IT admin to confirm.

Also , as @Phong Vu suggested , your question is not clear, can you be more precise.

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