Filter Call Log by User/Agent?
Nov 24, 2021 at 4:15am • 2 replies • 0 likes
Rivkah Friedman ICC
Does anybody know of a way to filter the call log by User/Agent so that its possible to listen to ONLY that Agents calls for the day?
on Nov 24, 2021 at 7:29am • 0 likes
Revise your question. Are you using API? Are you build an app etc.?
1 Answer
answered on Nov 24, 2021 at 7:49pm
You can check call logs per extension using extension call log api
/account/~/extension/[extID of the agent/user]/call-log . There is no filter for account level call log currently for filtering out for per extension ... u can build a logic around ur code to check the account level call log response and check out extension involved in the call leg.
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