Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Ring Group Text Reply

Tags: phone

Dec 30, 2021 at 9:27am • 1 replies • 0 likes

berryhill

Our main phone number goes directly to a ring group that rings all extensions. Unfortunately, many people text us at this number (mostly spam). How do I reply text from that number to “STOP”? I can only reply from my local extension, not the main number.

Mary-Community_Moderator on Dec 30, 2021 at 3:24pm • 0 likes

The extension that can reply through the main number is the operator extension only.

berryhill on Dec 30, 2021 at 3:42pm • 0 likes

I cannot be the only one with this issue. Do I have my system set up wrong? Telling me that it not possible is not an option. This is becoming a major issue.

Mary-Community_Moderator on Jan 4, 2022 at 8:53am • -1 likes

Yes @berryhill This is currently a feature request, and we don't have an update yet on when will this be available.

berryhill on Jan 20, 2022 at 10:03am • 0 likes

Can i set the system up to send a canned response? "Texts are not monitored on this number"

Becky-Community_Manager on Jan 21, 2022 at 10:32am • 0 likes

This is a much-requested feature and you can add your use case and vote here: https://ideas.ringcentral.com/ideas/ENTCOM-I-49

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales