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RingCentral is using your Microphone (RingCentral Desktop App for Mac)

Tags: mac os

Mar 23, 2021 at 11:13am • 2 replies • 1 likes

rene-campbell

I am using the Ring Central Desktop App for Mac and an antivirus program. Now, my antivirus is reporting that Ring Central's desktop app is constantly using the microphone even though I have not placed or received a call.

I am concerned as to why it would do this continually throughout the day.

mark-kulich on Jan 31, 2022 at 6:02am • 0 likes

I am having a similar issue. I don't have antivirus installed but macOS will occasionally indicate that RC is using my microphone even when I'm not on a meeting or call. Somewhat annoying and concerning to see. If I quit and restart the RC desktop app macOS will stop showing the mic in use indicator.

Mary-Community_Moderator on Jan 31, 2022 at 7:32am • 0 likes

@mark-kulich Have you tried to uninstall/reinstall your app?

mark-kulich on Mar 23, 2022 at 6:47am • 0 likes

I have uninstalled and reinstalled latest RC app and I still see macOS intermittently showing that RC is using the microphone when not in on a call/meeting. Exiting and restarting the RC app fixes the issue.

Mary-Community_Moderator on Mar 23, 2022 at 9:10am • 0 likes

Thanks for the update, if it is frequently happening, please submit a ticket with Technical Support to check the problem.

https://support.ringcentral.com/new-case.html

mark-kulich on Jan 31, 2022 at 1:22pm • 0 likes

I have not. I will try and and provide an update.

Mary-Community_Moderator on Jan 31, 2022 at 1:29pm • 0 likes

Thank you!

Mary-Community_Moderator on Mar 23, 2021 at 2:52pm • 0 likes

Hi @rene-campbell, can you please send us a screenshot of the message you're getting?

rene-campbell on Jan 31, 2022 at 8:31am • 0 likes

I am no longer seeing the problem. However, since I initially reported the problem. There have been several updates to Mac OS, my antivirus program, and the Ring Central Desktop App.

Mary-Community_Moderator on Jan 31, 2022 at 8:34am • 0 likes

Thanks for the update, @rene-campbell!

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