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How to set direct number as default in RingCentral for Salesforce

Tags: salesforce

Mar 23, 2022 at 7:29pm • 2 replies • 0 likes

Mark Schultz

Every time a user logs in, the Main number is set as the "From" number. The preference would be to have their direct number as the only option on that list.

Settings --> Calls --> "Make my calls with" is set to Browser

Any ideas?

Mary-Community_Moderator on Mar 24, 2022 at 11:18am • 0 likes

@Mark Schultz I'm currently digging information about your question. Thank you!

1 Answer

Joe Cache answered on Mar 24, 2022 at 4:34pm

Don't bother Mary - I've been asking for that feature for a while... well, that and the ability to only have the extension use only XXXX number - not be able to choose block, etc.

Mark,

That setting is hidden in the Extension Settings - in a field you wouldn't think:

Go to a user
Click on the tab for 'Outbound Calls/Faxes'
Click the down arrow to expand on Caller ID.
The field you want is in the lower-right - the 'Alternate Caller ID'

Setting this to the number you want the extension to use will set it from that point on.

Have fun.

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