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Set auto forwarding when any user on call

Tags: call forwarding

Mar 28, 2022 at 3:14am • 3 replies • 0 likes

Himanshu Patel

In ringcentral admin we create multiple users & all have same numbers.

So when dial any number than ringing to all users but when any user on call than i want to stop new call for that user.

So how can i configure that in admin panel or any handling event for that?

Mary-Community_Moderator on Mar 28, 2022 at 10:29am • 0 likes

@Himanshu Patel, I would like to clarify. Where would you like the calls to be forwarded if the receiver/user is in a call?

Himanshu Patel on Mar 28, 2022 at 8:53pm • 0 likes

Yes we create multiple users with extension. so when any user busy than forward to all other users.

Mary-Community_Moderator on Mar 29, 2022 at 8:38am • 0 likes

Do you mean to ring all the other users at the same time?

Himanshu Patel on Mar 29, 2022 at 8:17pm • 0 likes

Yes

Yatin Gera on Mar 28, 2022 at 3:43am • 0 likes

Since this question is nothing to do with developers or the APIs, it belongs to the customer space.
I am moving it there for better reach and hopefully you should get an answer to this

Himanshu Patel on Mar 28, 2022 at 4:53am • 0 likes

Please provide any reference for that. i check custom answering rules but there is no features like that https://support.ringcentral.com/article/How-to-access-the-advanced-call-handling-feature.html

1 Answer

Mary-Community_Moderator answered on Mar 30, 2022 at 9:20am

I can recommend creating a Call Queue in simultaneous order and assigning the extensions that need to ring. Then you can configure in the user settings to go to that call queue instead of voicemail. However, it will still ring the user before connecting on the Call Queue.

https://support.ringcentral.com/article/10514-call-queue-set-up-call-handling-how-calls-transferred-group-members.html#Simultaneous

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