Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

RingCentral -Chat Message Logs Request

Tags: message

Mar 30, 2022 at 9:17am • 2 replies • 0 likes

Joan Del Rosario

Good afternoon RingCentral Community,

Since RingCentral Super Admins just can review Analytics and Call Logs, can we create a new feature for Super Admins to review Chat Message Logs?. We believe is crucial, at least for Super Admin users to be able to pull any chat message logs upon request by any company.

Thank you, and I look forward to hearing from you soon!

Thanks

Joe Cache on Mar 30, 2022 at 6:02pm • 0 likes

Good luck with that - they'll tell you to download the logs - but they're not in any readable format. (at least without programming an app to read it!)
I've asked for ages and it falls on deaf eyes.
We ended up going with 'RingClone' - since we have to store pretty much everything for compliance - and am using a Wasabi immutable bucket for the storage.

You can easily do a search on extension/user/chat within the RingClone app.

Hope that helps.

Phong Vu on Mar 30, 2022 at 3:53pm • 0 likes

Saying chat message logs, do you mean the team messaging messages or the SMS text messages?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales