Getting the below error when sending SMS:
com.ringcentral.RestException: HTTP Response
=============
status code: 403
Server: nginx
Date: Thu, 14 Apr 2022 20:09:34 GMT
Content-Type: application/json;charset=utf-8
Content-Length: 175
Connection: keep-alive
RCRequestId: cd7122ca-bc2e-11ec-966a-0050568cbe06
RoutingKey: SJC01P18PAS08
Content-Language: en-US
X-Rate-Limit-Group: sms
X-Rate-Limit-Limit: 60
X-Rate-Limit-Remaining: 59
X-Rate-Limit-Window: 60
{
"errorCode" : "MSG-386",
"message" : "The destination is disabled.",
"errors" : [ {
"errorCode" : "MSG-386",
"message" : "The destination is disabled."
} ]
}
HTTP Request
HTTP POST https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms
Please help in finding the root cause!
Does this happen when you send text message to any phone number? And from any phone number?
It doesn't happen every time. We faced this error around 4-5 times in the past week. Not sure if the problem is with from or to phone number.
Even if it doesn't happen every time. I need to know if it happens to the same number or different numbers. The error message is "The destination is disabled" and if this is the to number is disabled, then there is nothing we can do. So we really need to clarify this.
When this happens, can you use the RC app to send a message to that number to see if it would pass or fail.
Let me know.
It happened to different numbers. On that day it failed when we tried a couple of times. I just tried sending SMS to the same number and it is working from API itself. Not sure if the destination is enabled or so. Can it be a problem from the sender too or is it always due to the receiver?
Since you are using the standard SMS endpoint, we don't validate the recipient's phone number and the delivery/failure status we get will be from the number's carrier. So in your case, it is always due to the receiver.
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
