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Users not showing in App

Tags: ringcentral app, phone, presence

Apr 21, 2022 at 9:59am • 1 replies • 0 likes

Travis Conway

We have some users who are not showing up in the company directory in the App or Mobile App. I tried following https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html but the options to Include in Company Directory are not on my admin portal.

Is there anything I am missing?

Mary-Community_Moderator on Apr 21, 2022 at 10:09am • 0 likes

Hi Travis, if you don't have the Company Directory settings available, please submit a ticket so it can be enabled in your admin web portal.

Travis Conway on Apr 21, 2022 at 10:17am • 0 likes

Thank You. I added a comment to our existing ticket 15109362.

Mary-Community_Moderator on Apr 21, 2022 at 10:32am • 0 likes

Good to hear. I'll follow up on the ticket.

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