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RingCentral for Salesforce - Call Queue

Tags: salesforce, developer sandbox

Apr 26, 2022 at 2:34pm • 1 replies • 0 likes

jonathan-rubis-ext-

Hi! I'm setting up our system right now on Salesforce and I was wondering if it was possible to automatically create a lead upon ringing on RingCentral and use the Call Queue name as the Lead Source.

Client Calls Call Queue > Line Rings > Salesforce Creates Lead with Call Queue Name as Lead Source

Thank you!

Frank Allen on Apr 26, 2022 at 8:14pm • 0 likes

I believe that You can name the queue anything that You want.

jonathan-rubis-ext- on Apr 27, 2022 at 11:01am • 0 likes

Hey Frank! Yes, but I was wondering if I could have it set to automatically update the Lead Source field in Salesforce upon creation.

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